eTill - Epos | Stock Control | E-Commerce Retail Solutions 2009-08-06T13:45:06Z http://e-till.net/feeds/14/ http://e-till.net/article/14/Support_Services Mode Retail 2009-08-06T13:45:06Z

<h2>Your Business Support Network</h2> <p>We understand that every retailer has different requirements for how stock eanagement, ecommerce and EPoS functions should be operated within their own business, from Boutiques to High Street chains, we can provide quality support and immediate response assistance.</p> <p>This is why we offer a variety of Support Assurance options to reflect the operation of your business. We can offer advice, technical support and guidance for many areas associated with EPoS, stock management, ecommerce and Retail systems.</p>

http://e-till.net/article/63/Help_Desk_Hours Mode Retail 2009-10-26T17:48:44Z

<p>Our support help desk is available during the following hours.</p> <ul> </ul> <table style="margin-left: 16px" border="0"> <tbody> <tr> <td>Monday</td> <td>09:00 - 18:00</td> </tr> <tr> <td>Tuesday</td> <td>09:00 - 18:00</td> </tr> <tr> <td>Wednesday</td> <td>09:00 - 18:00</td> </tr> <tr> <td>Thursday</td> <td>09:00 - 18:00</td> </tr> <tr> <td>Friday</td> <td>09:00 - 18:00</td> </tr> <tr> <td>Saturday</td> <td>Closed</td> </tr> <tr> <td>Sunday</td> <td>Closed</td> </tr> <tr> <td>Bank Holidays</td> <td>Closed</td> </tr> <tr> <td>Public Holidays</td> <td>Closed</td> </tr> </tbody> </table> <p>Additional hours and on-call weekend telephone support is available on request.</p> <h2>Email Support</h2> <p>You can <a href="mailto:support@relogic.co.uk">email our support</a> team at any time at <a href="mailto:support@relogic.co.uk">support@relogic.co.uk</a></p>

http://e-till.net/article/94/Data_Backup Mode Retail 2009-08-11T15:19:45Z

<p>At eTill we believe data backup is a essential process which business should carry out on a daily basis.</p> <p>Most companies underestimate the costs of losing data. Imagine having to recreate all your products and purchase orders. What if you lost all your sales history?</p> <p>As part of our support subscription service, we backup your retail database on a daily basis. The backup can easily be restored by our support team, if there is ever a problem with your back office.</p>

http://e-till.net/article/67/System_Installation Mode Retail 2009-07-21T13:58:44Z

<p>When you purchase your eTill EPOS System, you will be able to choose if you require help with the installation of your hardware.<br /><br />We realise that every business if different, this is why we give you the choice to decide if you need assistance in installing your eTill EPOS System or not.<br /><br />If you are not confident with IT and computers then we would strongly recommend you let us help you with the installation of our EPOS System.</p>

http://e-till.net/article/34/Download_Support_Tools Mode Retail 2009-07-01T13:34:03Z

<h2><img style="float: left; padding-right: 10px;" src="http://www.fashione.co.uk/images/icondownload.gif" alt="" align="absmiddle" /><a href="http://www.fashione.co.uk/support/FashioneSupport.exe">Download eTill Support Tool</a></h2> <h3>Step-by-Step Instructions:</h3> <p>1. Please click on <a href="http://www.fashione.co.uk/support/FashioneSupport.exe"><strong>Download</strong></a> to download the eTill Support Tool. <br /><br /> 2. Then, click on <strong>Run</strong> button when the File Download window appears on the screen. <br /><br /> 3. Click on <strong>Run</strong> button, once again, when the Internet Explorer window appears on the screen. <br /><br /> 4. Finally, double-click on <strong>Broadband Support</strong>, when the Broadband Remote Support Connection Utility window appears on the screen. <br /><br /></p> <div style="border-top: 1px dotted #999999; padding: 10px; background: none repeat scroll 0% 0% #ffffff; width: 95%;"> <h2><img style="float: left; padding-right: 10px;" src="http://www.fashione.co.uk/images/icondownload.gif" alt="" align="absmiddle" /><a href="http://www.fashione.co.uk/support/ECommerceSupport.exe">Download eTill ECommerce Support Tool </a></h2> <h3>Step-by-Step Instructions:</h3> <p>1. Please click on <a href="http://www.fashione.co.uk/support/ECommerceSupport.exe"><strong>Download</strong></a> to download the eTill ECommerce Support Tool. <br /><br /> 2. Then, click on <strong>Run</strong> button when the File Download window appears on the screen. <br /><br /> 3. Click on <strong>Run</strong> button, once again, when the Internet Explorer window appears on the screen. <br /><br /> 4. Finally, double-click on <strong>Broadband Support</strong>, when the Broadband Remote Support Connection Utility window appears on the screen. <br /><br /></p> </div> <div style="border-top: 1px dotted #999999; padding: 10px; background: none repeat scroll 0% 0% #ffffff; width: 95%;"> <h2><img style="float: left; padding-right: 10px;" src="http://www.fashione.co.uk/images/call.gif" alt="" align="absmiddle" /><a href="skype:mode.support?chat">Chat with Your Support Team using Skype </a></h2> <h3>Step-by-Step Instructions:</h3> <p>1. If you want to chat with support using Skype please click on:<br /> <strong> <a href="skype:mode.support?chat">Chat with Support using Skype </a></strong> <br /><br /></p> </div> <div style="border-top: 1px dotted #999999; border-bottom: 1px dotted #999999; padding: 10px; background: none repeat scroll 0% 0% #ffffff; width: 95%;"> <h2><img style="float: left; padding-right: 10px;" src="http://www.fashione.co.uk/images/call.gif" alt="" align="absmiddle" /><a href="skype:mode.support?call">Call Support using Skype </a></h2> <h3>Step-by-Step Instructions:</h3> <p>1. If you want to call support using Skype please click on:<br /> <strong> <a href="skype:mode.support?call">Call Support using Skype </a></strong></p> <br /><br /></div>

http://e-till.net/article/15/Training_Services Mode Retail 2009-06-23T18:54:03Z

eTill understands that Training is one of your most important investment. <h2>On-site Training</h2> eTill's talented and experienced trainers will provide on-site training courses, so that you and your staff are fully equipped and prepared to operate the system with full undestand and confidence.